Independent AI and service diligence for private equity. I tell your deal team whether the AI in the deck is real, whether customers feel it, and whether the business survives the next wave of automation.
Looks at disruption risk as well as product quality. A well-built company can still be the next one automated away.
Looks at the service from the customer's side. Revenue that depends on a service customers tolerate rather than value is a risk the numbers hide.
Written by someone who has shipped AI in regulated services, not only advised on it.
Every CIM on your desk says AI-powered. Your tech diligence will tell you the code is clean. It won't tell you whether a cheaper model makes the product pointless in eighteen months, or whether the 'AI' is three people in a back office with a spreadsheet. That's the gap I work in.
Which parts of the model a foundation model or a competitor's agent could do for a tenth of the price — and when.
What runs in production, what's a demo, and what's people. The gap between deck and deployment is where deal value leaks.
The service as customers experience it, set against what the deck claims. Retention risk the NPS score doesn't surface.
Whether the data that makes the product work belongs to the company, a client, or a supplier. Moat or mirage.
Exposure under the EU AI Act, FCA consumer duty, health and data rules — before the regulator finds it on a site visit.
The roles automation changes, and what that does to cost, culture, and key-person risk. The post-close headache that pre-close diligence ignores.
Three engagements, the first two at a fixed fee your deal team can approve without a committee. Everything starts with a 30-minute call at no cost — bring the CIM.
If you invest, I can stay on for the first 100 days: picking the few bets worth making instead of a long list of use cases, getting pilots into production, and putting governance in place that would pass an audit.
When it's time to sell, I help you build an AI story a buyer's own diligence team can check. That means value tracked in EBITDA terms from day one, not assembled retrospectively when the IM is due.
I work directly with the management team, not through a layer of associates. The operating partner who inherits the company gets someone who was in the diligence, knows where the bodies are, and doesn't need a briefing document.
Before and after the bet. The full picture at a glance.
I've spent 25 years building technology services, from VR in 1996 to AI in banking, health and field service. I've run a healthcare business as CEO, led a department of 60 at Publicis Sapient, and built AI for vulnerable customers at NatWest under FCA scrutiny.
Today I lead AI digital workers at IFS, working at the intersection of enterprise product strategy and hands-on agent design. I've seen what AI looks like in a pitch deck and what it looks like in production, and they're rarely the same thing.
I'm not an AI evangelist. I write books about how automation threatens the things people love. That's a different lens on a CIM than you get from most advisers.
More about PeteSend me the CIM. I'll tell you in a 30-minute call what I'd want to look at, at no cost. No engagement letter, no NDA needed to start the conversation.